Refund Policy & Cancellation Policy


REFUND POLICY

At Dravyam Cold Pressed Oils We will try our best to pack and send the products as intact as possible. In the event of an incorrect order being delivered please send across a picture of the parcel to us on Whatsapp or Email and we will initiate another order which will reach you as soon as possible. If a Refund is required it will be processed in the same manner.

In the event of receiving a damaged product, please take a photograph of the same and send it us within 24 hours of the package being received, via on Whatsapp or Email with the Subject – ‘Damaged Package’. We will send across a replacement parcel the next day. If a Refund is required it will be processed in the same manner.

In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (Return or lost) on the logistics tracking website. If a Refund is required it will be processed in the same manner.

If you have questions concerning any of the above, please contact us on the below Email ID:reachdravyam@gmail.com

CANCELLATION POLICY:

Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. Incase of cancellation, please send us an email with the Subject – ‘Cancellation’ within two hours of your order.

SHIPPING POLICY

Which countries we ship to?

We ship only within India

SHIPPING CHARGES

Top of Form

  • Shipping Charges for all parts of India
  • 40 Shipping applied as shipping charge for orders less than Rs.1000
  • We deliver to all major cities in India. If your location is not serviced by our courier, we will contact you to cancel the order and full amount will be refunded to your account.

SHIPPING MODE

  • Standard surface shipping by Road.
  • All products are either delivered by Dravyam staff or by reputed courier companies.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at reachdravyam@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reachdravyam@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 2000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.